PBM Implementation Manager

About the role

The Implementation Manager oversees WellDyne’s client implementations, change management, and coordination of internal operational functions. Services include prescription benefit management programs, mail order, and specialty pharmacy services.

Responsibilities

• Expert in project management with consideration of WellDyne’s operational processes and procedures to facilitate successful implementation of WellDyne’s services
• Sales and Client Service support which includes direct contact with customers and/or customer representatives
• Oversees implementations including accuracy of information to both the plan sponsor and to members
• Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed
• Facilitate/leadership role for implementation of SOPs, internal quality assurance and efficiency to create an incredible service experience
• Produces objective reporting to the WellDyne leadership team, regarding critical path items, opportunities, and overall customer standing
• Able to provide analysis of workflows and efficiency with other department teams
• Applies communication principles and appropriate positioning of information to deliver to various client types
• Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations

Requirements

• This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management
• PBM experience and/or project management work history

Qualifications

• Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of PBM, pharmacology, company-specific product offerings, pricing components, and company capabilities and limitations

Skills and Abilities

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
• To prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
• Excellent written communication and documentation skills
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
• Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
• Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery
• Must have expert level knowledge of all desktop computer applications such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial
• Must have the ability to adapt and be flexible in a variety of situations
• Must have excellent time management skills

Benefits

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

Pay

N/A

Schedule

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Benefits

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