Payroll Tax Specialist I

Work Location: Greenville, South Carolina, United States of America

About the role

At TD, we believe our colleagues are our greatest asset. As one of North America's leading financial institutions, we offer the stability and resources of a large organization combined with a culture that values collaboration, innovation, and continuous learning. As a Payroll Tax Specialist, you'll have the opportunity to apply and expand your expertise in a complex, fast-paced environment where your work directly supports compliance, operational excellence, and the colleague experience.

You'll partner with teams across Payroll, HR, Finance, Technology, and Tax, gaining exposure to a broad range of business functions while helping drive meaningful improvements in payroll tax processes and controls. We are committed to fostering an inclusive workplace where diverse perspectives are valued, ideas are encouraged, and colleagues feel empowered to bring their authentic selves to work every day.

At TD, you'll be part of a team that supports one another, celebrates success, and is focused on delivering exceptional results. In addition to competitive compensation and comprehensive benefits, we offer learning opportunities, career development programs, and the support needed to help you grow both personally and professionally.

Career Growth at TD

A career in Payroll Tax at TD is more than a role. It's an opportunity to build specialized expertise while creating a pathway to broader career opportunities across Payroll, Human Resources, Operations, Compliance, Risk Management, and Project Delivery. You'll have the opportunity to:

• Deepen your expertise in U.S. payroll tax compliance and regulatory requirements
• Lead and contribute to process improvement and transformation initiatives
• Develop cross-functional partnerships across multiple business areas
• Expand your knowledge of enterprise payroll operations and risk management
• Pursue advancement opportunities within Payroll Tax, Payroll Operations, and other HR and corporate functions

Whether your goal is to become a subject matter expert, lead complex projects, or advance into leadership, TD is committed to helping you build a rewarding career with opportunities to learn, grow, and make an impact.

Responsibilities

The Payroll Tax Specialist 1 will work through the process of quarterly and periodic payroll tax filings and should expect an increase in workload around year-end payroll tax activities, including annual reconciliations, W-2 processing, and tax reporting requirements. Key responsibilities include:

• Researching and resolving payroll tax issues with state and federal agencies
• Managing powers of attorney (POAs)
• Processing refund checks
• Coordinating payroll tax registrations across multiple jurisdictions
• Managing reciprocity tax matters and W-2C corrections
• Handling ServiceNow tickets and employee tax-related inquiries
• Reviewing payroll tax data for accuracy and identifying/correcting discrepancies
• Monitoring agency notices and maintaining documentation
• Supporting audit requests
• Collaborating closely with Payroll Operations, Human Resources, Finance, and external agencies to ensure timely and accurate payroll tax processing, compliance, and issue resolution

Additionally, this role involves:

• Providing a range of analytical, program, and/or operational process support within a defined functional area
• Identifying and investigating non-standard operational/reporting/process issues
• Providing recommendations or escalating issues to appropriate areas
• Providing regular analysis and/or reporting to support business partners, functional areas, or centers of expertise
• Representing the group as a project lead on projects/initiatives and/or at meetings across the organization
• Providing training to others on best practices, processes, and guiding junior staff
• Acting as a key resource/specialist for an HR area/program(s) by providing subject matter expertise, analysis, or complex operational process support
• Managing assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Providing optimal employee and partner service, including expert guidance and advice on policies, programs, and procedures
• Identifying, documenting, and investigating processes/exceptions arising from transactions beyond 1st level operations service delivery
• Developing and executing on reporting functions and/or producing consolidated or aggregated reporting
• Managing relationships with internal and external partners
• Analyzing key process drivers, root or systemic causes of cross-functional operational issues, and making recommendations for improvement
• Contributing to the identification, development, and implementation of new operating workflows, additional services/applications, or operational efficiencies for HR Operations
• Leading work streams by acting as a project lead/subject matter expert for small-scale projects/initiatives
• Prioritizing and managing own workload to meet SLA requirements for service and productivity
• Interfacing with regulators, external groups (legal firms, vendors, etc.) on operating and service delivery issues
• Providing guidance, assistance, and direction to others in HR and other internal partners
• Identifying, recommending, and effectively executing standard practices applicable to the discipline
• Analyzing service delivery issues and identifying potential solutions that enhance the customer experience and support HR business objectives
• Protecting the interests of the organization by identifying and managing risks and escalating non-standard, high-risk transactions
• Completing business process reviews and contributing to the creation of new processes
• Managing or supporting change management projects or programs that impact the business, functions, or processes
• Ensuring compliance with applicable internal and external audit and regulatory requirements
• Participating fully as a member of the team, promoting team effectiveness, and contributing to a positive work environment
• Supporting the team by continuously developing knowledge in own area
• Providing training, coaching, and/or guidance to others as appropriate/required
• Ensuring the timely communication of issues relevant to the team and encouraging good working relationships with other departments

Requirements

• Undergraduate degree required
• 3+ years relevant experience required
• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
• Working professional level knowledge of the functional area and/or business areas supported
• Organized self-starter with excellent analytical, problem-solving, and time management skills
• Detail-oriented, with a high level of accuracy and ability to work independently
• Excellent communication skills, both oral and written
• Excellent PC skills including Microsoft Office, Excel, Access, and PowerPoint
• Excellent customer orientation, interpersonal, and communication skills to deal effectively with all levels of staff

Preferred Qualifications

• Familiarity with medium to large size multi-corporation/multi-state business payroll tax matters, >3k employees
• Familiarity with Workday
• Familiarity with ADP Smart Compliance, Master Tax, or other tax-managed vendor services
• Experience in Excel, including pivot tables and VLOOKUPs

Pay

61,880 - 99,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

Hours: 40

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)