Payroll Operations Specialist

About the role

The Payroll Operations Specialist supports the administrative and compliance foundation that enables customers to operate across state jurisdictions. You'll manage payroll tax registrations, agency accounts, foreign qualifications, tax notices, unemployment claims, and other compliance-related services while partnering closely with Payroll Operations, Customer Support, Implementation, Benefits, external vendors, and state agencies to deliver an exceptional customer experience.

What You'll Do

• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues.
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
• Cook up additional client services, including California Statement of Information filings, agency payment research, and check processing.
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.

What We're Looking For

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication and customer service skills.
• Comfortable researching regulations and navigating government agency websites.
• Ability to work independently while collaborating across cross-functional teams.

Requirements

• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred.

Skills

• Solid understanding of payroll tax laws and regulations.
• Experience with payroll software and systems.
• Proficiency in Microsoft Office Suite.
• Knowledge of state-specific payroll requirements.
• Strong problem-solving and analytical skills.

Benefits

• Competitive salary range based on experience and location.
• Stock options and other equity incentives.
• Health insurance, dental, vision, and retirement plans.
• Flexible work schedule and remote work options for eligible candidates.
• Professional development opportunities and training programs.

Pay

• Base salary range: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
  US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000 - $86,600 USD
  Canadian employees (any location): CAD 80,800 - 90,900

Schedule

• Full-time position available.

Qualifications

• High school diploma or equivalent.
• Some college or vocational training in accounting, finance, or related field.
• Valid driver's license and access to a reliable vehicle for travel.

Company Culture

• We value diversity and inclusion.
• We are committed to providing reasonable accommodations for qualified individuals with disabilities.
• We are an equal opportunity employer.