Payroll & Client Service Specialist (UKG Ready required)

About the role

The UKG Ready Payroll & Client Service Specialist “CSR” is responsible for delivering high quality payroll, technical support, and training to POA clients and internal teams. This role focuses on optimizing the UKG Ready platform experience across the Payroll, HRMS, and TLM modules.

Responsibilities

• Deliver high quality payroll, technical support, and training to POA clients and internal teams.
• Maintain a book of key accounts utilizing the UKG Ready platform.
• Input and process payroll data accurately and timely.
• Conduct client trainings and assist in adding any additional products as needed.
• Other duties as assigned by Management.

Qualifications

• High degree of technical ability within the UKG Ready platform, including the ability to train clients, troubleshoot issues, and successfully import data.
• Current FPC or CPP Designation - Preferred.
• 3 - 5 years of Payroll Service Bureau Experience - Preferred.
• College Degree Preferred.
• Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits.
• Familiarity with TLM Pay Calc 2.0.
• Excellent written and verbal communication skills.
• High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups.
• Strong facilitation, analytical, and critical thinking skills, with the ability to gather and analyze information.
• Able to work effectively independently and in a team environment, with strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities.
• Detail-oriented with excellent Microsoft Office skills.

Key Qualifications

• High degree of technical competence and industry/market expertise.
• Compliance with all company work rules, standards, policies, and procedures at all times.
• Continuous improvement of professional skills by actively participating in internal and external development opportunities.
• Demonstrate integrity and leadership.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What To Expect (Application Process)

A 30-Minute Phone Screen, Online Assessments, and Interview(s).

Pay

The expected pay range for this position is $24.00 to $34.00 per hour, depending on experience, relevant skills, and geographic location.