Payroll & Billing Specialist

About Our Client

The organization operates a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries efficiently without needing to establish local entities. It addresses the complexity of global business expansion by streamlining hiring, onboarding, and management processes to accelerate growth potential for organizations worldwide.

About the Opportunity

The Payroll & Billing Specialist is responsible for managing multi-country payroll activities for the LATAM region, including approvals and issue management. This role plays a key part in ensuring accurate and timely payroll and billing processes, collaborating with various internal teams to support the organization's global workforce and financial operations.

Responsibilities

• Manage day-to-day payroll activities for multiple LATAM countries, including regular and off-cycle approvals and issue resolution.
• Participate in completing global payroll processes and contribute to streamlining payroll onto a singular platform.
• Collaborate with Payroll, HR, Operations, and Finance teams to collect and review payroll data for assigned countries.
• Compile, review, and reconcile payroll inputs from internal stakeholders and systems and upload to local service providers.
• Monitor and reconcile vendor payroll processing and compliance, ensuring accuracy.
• Report payroll estimates for internal reporting and funding.
• Request funding for payroll, payroll taxes, and third-party payments.
• Generate client invoices accurately and timely based on cost reports.
• Provide data and reports to internal teams and external statutory parties.
• Serve as an escalation point for payroll and billing inquiries from employees, customers, and stakeholders.
• Communicate regularly with management on project status, service provider performance, and opportunities to harmonize processes.

Requirements

• Ability to explain payroll processes and pay slip details to employees.
• Ability to resolve customer billing and payroll inquiries through a ticketing system.
• Competence in handling multi-country payroll and billing transactions efficiently.
• Ability to manage high volumes of time-sensitive materials.
• Maintain confidentiality and data security.
• Excellent English communication skills (written and verbal).
• Spanish language proficiency preferred.
• Strong time management and sense of urgency.
• Effective communication and interpersonal skills with a collaborative approach.
• Advanced proficiency in Excel and PowerPoint.
• Flexibility to work across multiple time zones.
• Preferred: Experience managing social security and government benefit portals (e.g., IMSS, Infonavit).

Pay

• The annual gross base salary range for this position is MXN 308,000 to MXN 385,000 plus variable compensation.
• Compensation is determined by candidate skills, experience, and qualifications.
• Eligible for additional compensation: commissions for sales roles or annual bonuses for non-sales roles based on performance.

Benefits

• Paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after five years