Payroll Associate - HR Operations

ECLARO is looking for a Payroll Associate to support HR Operations for a client in New York, NY. The client is one of the largest mutual life insurance companies, providing long-term care insurance, mutual funds, and retirement-plan services across the US.

About the role

This role supports the execution of end-to-end payroll processing within an in-house SAP Employee Central Payroll (ECP) environment. The Payroll Associate will perform core payroll activities, partner with internal stakeholders, and help oversee outsourced operational support. This position requires a detail-oriented professional who can manage routine payroll processes independently, apply sound judgment to resolve issues, and contribute to continuous process improvement initiatives.

Responsibilities

• Execute and support bi-weekly payroll processing in SAP Employee Central Payroll (ECP).
• Review and validate payroll data including hires, terminations, pay changes, and adjustments.
• Perform payroll audits, reconciliations, and issue resolution.
• Ensure payroll is processed accurately and in accordance with established timelines.
• Provide day-to-day oversight and guidance to offshore payroll support team (Client).
• Review work output for accuracy, completeness, and adherence to service standards.
• Manage garnishment processes in coordination with third-party vendor (Strada).
• Monitor vendor performance and ensure service level expectations are met.
• Respond to payroll-related inquiries through case management systems.
• Partner with HR, Employee Relations, and other internal teams to resolve pay-related issues.
• Ensure timely, accurate, and professional communication with stakeholders.
• Participate in payroll system testing (e.g., support packs, enhancements, process changes).
• Identify opportunities to streamline processes and improve efficiency.
• Support implementation of automation and process improvements.
• Ensure adherence to payroll policies, procedures, and internal controls.
• Maintain accurate documentation and support audit activities.
• Collaborate with Payroll Tax team and other stakeholders as needed.

Requirements

• 1-3 years of payroll, HR operations, or related experience.
• Working knowledge of payroll systems (SAP ECP, preferred).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Effective communication and problem-solving skills.
• Analytical thinking and attention to detail.
• Accountability and ownership of work.
• Collaboration and teamwork.
• Ability to work with moderate guidance and exercise sound judgment.
• Continuous improvement mindset.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO