Payroll Associate

About the role

Stitch Fix (NASDAQ: SFIX) is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. As a Payroll Associate, you will help ensure accurate and timely biweekly payroll processing for 4,000+ employees across a complex, multi‑state environment. You will own significant portions of the payroll cycle, independently resolving complex payroll issues, strengthening controls and reconciliations, and ensuring payroll accuracy and compliance. You’ll partner closely with HR, Benefits, and Finance while serving as a payroll subject‑matter resource for your peers. This role requires strong attention to detail, sound judgment, and the ability to operate independently with single‑threaded ownership of your work from identification through resolution.

Responsibilities

• Own significant portions of the biweekly payroll cycle, including pre‑payroll audits, time and attendance validation, exception management, payroll validations, employee changes, and close activities.
• Resolve complex payroll issues independently, including retroactive adjustments, multi‑state taxation, timekeeping exceptions, benefit deduction discrepancies, and over‑ or underpayments, driving issues through resolution with clear documentation and follow‑through.
• Perform detailed payroll reconciliations and variance analyses, including earnings and deductions reviews, payroll register validation, and support for general ledger tie‑outs, proactively identifying risks or discrepancies.
• Partner with HR, Benefits, Finance, and other stakeholders to identify root causes, resolve systemic payroll issues, strengthen controls, support audits and year‑end processing, and implement preventive process improvements.
• Improve how payroll work gets done by maintaining SOPs, analyzing recurring errors, mentoring Payroll Associate I team members, and using payroll technology, Excel, and AI‑enabled productivity tools where appropriate to improve efficiency, analysis, documentation, and accuracy.

Requirements

• 3+ years of payroll experience in a high‑volume, multi‑state environment.
• Strong knowledge of gross‑to‑net payroll concepts, timekeeping impacts, and multi‑state compliance considerations.

Skills

• Strong Excel skills, including pivot tables, XLOOKUP/VLOOKUP, and data validation; comfortable analyzing and manipulating large datasets.
• Hands‑on experience with payroll and HRIS systems; experience with ADP Vantage, Workforce, and Workday strongly preferred.
• Analytical and detail‑oriented, with demonstrated experience independently investigating complex payroll cases, identifying root causes, making sound decisions, and driving work to completion with limited supervision.
• Effective communication across teams, strong employee support, strict confidentiality, and commitment to payroll accuracy, compliance, internal controls, and continuous improvement.
• Comfortable learning and applying new technologies, including AI‑enabled tools, to improve productivity and outcomes while maintaining appropriate controls and confidentiality.

Benefits

• Comprehensive compensation packages.
• Inclusive health and wellness benefits.
• Medical, dental, vision, and other benefits.

Pay

The salary for US‑based employees hired into this role will be aligned with the range of $25.96–$35 USD.