Payroll Associate

Responsibilities

• Accurately enter and manage paper timecards submitted from show sites on a daily and weekly basis, ensuring compliance with the union's collective bargaining agreement (CBA) timekeeping requirements
• Partner with supervisors to process timecards, ensure accurate job coding, and identify and resolve discrepancies in a timely manner
• Onboard union new hires into the payroll system, ensuring accurate setup of associate records, including wage rates, union assignments, tax withholdings, and required demographic and employment information. Provide on-site payroll support at show locations as needed, based on operational considerations such as show size, new hire volume, payroll processing timelines (e.g., holiday schedules), geographic requirements, and union-specific payroll obligations
• Complete the E-Verify process in Equifax for newly hired or rehired union personnel. Communicate effectively with labor unions and maintain union contract files and rate spreadsheets
• Investigate and resolve payroll-related inquiries and disputes for both union and non-union associates, providing support in person and via phone with a focus on timely and accurate resolution
• Distribute payroll checks in-house and coordinate shipping throughout the country
• Administer weekly child support payments, garnishments, and levies for union and non-union associates, managing a high-volume workload with accuracy and confidentiality
• Liaise with the payroll tax preparer regarding tax notices and issues
• Organize and maintain union associate personnel files, ensuring all required documentation is completed, properly recorded, and readily accessible for audit and compliance purposes

Requirements

• 2+ years of payroll experience preferred; experience processing union and non-union payrolls is a plus
• Possess strong math skills with a high degree of accuracy
• Demonstrate advanced 10-key data entry skills with high accuracy and speed (100-150 keystrokes per minute)
• Show strong attention to detail and excellent problem-solving skills
• Be able to work on multiple tasks simultaneously in a fast-paced environment
• Have excellent written and verbal communication skills
• Display excellent telephone etiquette and customer service skills
• Prove ability to maintain confidentiality
• Be proficient with Microsoft Office Suite and experience using automated payroll systems
• Familiarity with company-approved AI-forward tools (e.g., Copilot and Claude) is preferred
• Bilingual proficiency in English and Spanish or Vietnamese is a plus
• Have basic understanding of applicable labor laws, including federal, state, and local tax regulations, wage and hour guidelines, privacy standards, and collective bargaining agreements (CBAs)
• Be willing to work nights, weekends, and holidays based on business needs

Pay

Pay Range: $23.00-$26.00 per hour

Benefits

• Medical
• Dental
• Vision
• Life and Disability Insurance
• 401(k)