Payor Relations Specialist - Inpatient Rehab

Job Responsibilities

• Manages the pre-certification and prior authorization of referrals scheduled for admission to the Acute Inpatient Rehabilitation Hospital.
• Follows the Select Workflow Process for initiating and completing patient authorizations.
• Takes full responsibility for following the “Workflow Process” and ensures each referral follows the process, from taking the initial referral until final disposition, acceptance or denial.
• Synthesizes pre-admission assessments completed by clinical liaisons and submits them to the insurance company.
• Ensures documentation meets standards and expectations by working and mentoring the team as needed.
• Obtains timely authorization of all patients requiring pre-certification and is accountable for conversion percentage and results.
• Ensures all policies governing commercial pre-certification and authorization are followed to minimize financial risk.
• Develops relationships that increase and stabilize conversion as well as generates referrals both locally and regionally.
• This may include identifying relationship opportunities for self and others within Select Medical to include but not limited to CEO, DBD, CLs, Admissions Coordinator and Case Management team that may help grow relationships and impact results.
• Maintains profiles on each payer to include case managers and medical directors, P2P and appeal info.
• Identifies by payor communication preference and utilizes to maximize results.
• Encourages and models teamwork, communication and collaboration with other departments to include but not limited to the transition of patients into the critical illness recovery hospital or acute inpatient rehabilitation hospital.
• Serves as a resource to the Business Development Team educating them on payor preference to promote exceptional customer service and efficient processes.
• Maintains and further develops relationships with customers which may include but are not limited to surveying for satisfaction with the work of Select Medical and off-site meetings with the customer.
• Evaluates Non-Medicare benefits as verified by the Central Business Office or Rehab Admissions Coordinator. Reviews benefits with Admissions Coordinator for possible risk and applies/completes written guidelines as necessary to reduce or manage risk.
• Answers phone with appropriate behavior and ensures back-up when not available or out of the office.
• Works closely with Admissions Coordinator to apply correct accommodation code per contract as well as billing/reimbursement requirements.
• Tracks approval and denials through TOC.
• Ensures outstanding customer service for all customers.

Qualifications

• Licensure as a Registered Nurse or LVN/LPN
• 2 years of direct experience in third-party reimbursement
• Lives in the Pacific Coast Time Zone
• Previous Experience within a physical rehabilitation setting
• Experience working with Excel and databases