Payor Clearance Specialist

About the role

Payor Clearance Specialists are members of the Patient Access team dedicated to completing patient access workflows related to navigating insurance payor regulations. They facilitate increasing patient access into the care continuum, decreasing payor-related barriers, and improving financial outcomes for scheduled patient services across inpatient, ambulatory, and physician practice settings.

Responsibilities

• Navigate and address any payor COB issues prior to service being rendered to ensure proper claims payments.
• Obtain and ensure all authorizations are on file prior to services being rendered.
• Work collaboratively with all departments/services of the Children’s National Medical Center to ensure all scheduled patients have undergone payor clearance prior to service.
• Pre-register patients, verify insurance eligibility and benefits, obtain pre-certification or referral status, and collect patient responsibility amounts for services provided throughout the health system meeting departmental standards for productivity and quality.
• Provide supporting clinical information to insurance payors, ensuring outcomes decrease the need for peer-to-peer review.
• Work with the Payor Nurse Navigators to decrease delays in patients' access to care.
• Establish contact with patients via inbound and outbound calls and access department work queues to pre-register patients for future dates of service.
• Verify insurance eligibility and benefits by utilizing integrated real-time eligibility tools, payer websites, and telephone calls to payers; document payer verification responses in designated fields within the registration pathway; validate insurance referral status, if applicable, and communicate with PCP offices to obtain referrals.
• Interpret insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays.
• Act as a liaison to ensure all appropriate custodial issues are resolved prior to the patients' arrival.
• Work as a patient advocate along with legal and other entities to remove any barriers prior to service.
• Review and determine insurance plan benefit information and scheduled services and inpatient stays, including co-insurance and deductibles.
• Compare and communicate in and out of network benefits accordingly.
• Communicate patient financial responsibility amounts and initiate the point of service (POS) collections process; determine patient liability based on services level and make necessary recommendations.
• Identify patients requiring payment assistance options and facilitate communication between patients and CNMC Financial Information Center (FIC).
• Review clinical documentation to ensure clinicals provided support desired outcomes prior to submitting to payor; document proven outcomes of decrease peer-to-peer trends.
• Measure decrease in rescheduled events due to lack of supporting clinical documentation.
• Provide education to providers regarding payor requirements and clinical documentation.
• Based on cases worked and outcomes, review claim denials for authorizations to identify trends, root causes, corrective actions, and appeal options, provide monthly reports to support outcomes.
• Obtain authorizations for add-on cases and procedures to ensure proper and timely claims payment; follow-up on all cases to ensure procedures authorized were performed, update authorizations as needed.
• Become subject matter experts on payor requirements; write appeal letters to payers to obtain payment for services.
• Collaborate with individual departments - Compliance Department, Patient Financial Services, Case Management, and Centers of Excellence to reduce first pass denials.

Requirements

• High School Diploma or GED
• 3 years Healthcare experience with payor navigation, claims and billing, healthcare registration, insurance referral and authorization processes, insurance authorizations, and appeals.
• 2 years Experience related to CPT and ICD coding assignment.

Qualifications

• Ability to communicate with physicians’ offices, patients and insurance carriers in a professional and courteous manner.
• Superior customer service skills and professional etiquette.
• Strong verbal, interpersonal, and telephone skills.
• Experience in healthcare setting and computer knowledge necessary.
• Attention to detail and ability to multi-task in complex situations.
• Demonstrated ability to solve problems independently or as part of a team.
• Knowledge of and compliance with confidentiality guidelines and CNMC policies and procedures.
• Knowledge of insurance requirements and guidelines for Governmental and non-Governmental carriers.
• Previous experience with Cerner, Passport, or other related software programs and EMRs preferred.
• Bilingual Abilities Preferred.

Skills

• Ability to communicate with physicians’ offices, patients and insurance carriers in a professional and courteous manner.
• Superior customer service skills and professional etiquette.
• Strong verbal, interpersonal, and telephone skills.
• Attention to detail and ability to multi-task in complex situations.
• Demonstrated ability to solve problems independently or as part of a team.
• Knowledge of and compliance with confidentiality guidelines and CNMC policies and procedures.
• Knowledge of insurance requirements and guidelines for Governmental and non-Governmental carriers.
• Previous experience with Cerner, Passport, or other related software programs and EMRs preferred.
• Bilingual Abilities Preferred.

Benefits

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy.

Pay

Pay Range: $48,672.00 - $81,120.00

Schedule

Not specified