Payments Performance Strategist, Network Cost

About the role

The Global Payments Performance team at Stripe will lead data-driven discussions with merchants on optimization strategies across various areas such as card network costs, acceptance, fraud, and cross-border flows. They will also serve as an internal and merchant-facing expert on payment optimization strategies, building on Stripe's payments expertise to create optimization narratives and tools supported by rigorous analysis.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings.

Requirements

• 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Deep expertise in card network costs at the acquirer level.
• Deep expertise in interchange and scheme fees at the merchant level.
• Understanding of e-commerce payments, cards based payments processing and optimization strategies.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants.
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations.
• Excellent verbal and written communication skills.
• Strong data processing, organizational and analytical skills.