Payments Manager

SUMMARY

The Payments Manager is responsible for daily operations of Debit Cards, Credit Cards, ACH, and Wires. This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback processes, enforcing fraud prevention strategies, and ensuring compliance with regulations such as Regulation E, Regulation Z, and NACHA rules.

ESSENTIAL JOB FUNCTIONS

• Oversee Debit Card and Credit Card programs, including: dispute processing, charge-backs, managing card stock inventory, Regulation E and Z compliance, managing risk from compromised cards, fraud detection and prevention tools, troubleshooting card processing issues, and quarterly reporting to card association
• Manage Card Rewards program for Debit and Credit Cards
• Daily reconciliation and settlement for Debit and Credit Cards
• Compliance with Durbin Amendment (Frank-Dodd Act)
• Compliance with network and association rules
• Manage agreements with card processors and card association
• Track and report on fraud loss, chargeback rates, and activity
• Work with Marketing Department for program promotions
• Oversee ACH dispute processing and compliance to Regulation E and NACHA rules
• Oversee Reg GG compliance (ACH, Debit Cards, Wires, Deposits)

JOB REQUIREMENTS

• High school diploma or equivalent required, Bachelor's degree in finance, accounting, business, or related field preferred
• Prior supervisory leadership experience preferred
• Prior experience with Debit and Credit Card processing, ACH and Wires
• Training in Regulation E, Regulation Z, and Regulation GG preferred
• Must have, or be able to attain within 12 months, Accredited ACH Professional (AAP) certification

KNOWLEDGE/SKILLS REQUIRED

• Advanced customer service skills
• Advanced verbal and written communication skills
• Advanced understanding of Regulations E, Z, GG, and other state and federal rules and regulations related to processing payments, electronic transfers, and credit transactions
• Advanced problem-solving skills
• Advanced proficiency with credit and debit card processing tools and software
• Intermediate financial acumen
• Intermediate analytical skills
• Intermediate relationship building skills
• Intermediate organizational skills
• Intermediate time management skills
• Intermediate proficiency with Microsoft Office

PHYSICAL AND MENTAL QUALIFICATIONS

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

PAY & BENEFITS

Pay Range: $59,923.52 - $104,250.50 annually
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays