Payments and Credits Manager

About the role

The organization operates within the healthcare billing and radiology services sector, addressing the complexities of payment processing and revenue cycle management. It focuses on optimizing financial operations related to billing services to ensure accuracy and timeliness, thereby improving revenue collection and operational efficiency. The company serves multiple regions and manages extensive billing and payment workflows to support healthcare providers.

The PAYMENTS AND CREDITS MANAGER leads the payment and credit balance functions to improve revenue cycle efficiency and maximize revenue. This role oversees daily operations of payment processing teams, analyzes billing data to ensure accuracy, and collaborates with leadership and other departments to enhance overall revenue performance. The position is critical for maintaining the integrity of payment systems and ensuring timely resolution of payment issues.

Responsibilities

• Lead and support daily operations of the payments team within billing services.
• Develop and implement workflow strategies for payment import and posting.
• Monitor and analyze reimbursement data from insurance payers.
• Serve as an escalation point for payment-related issues.
• Manage staffing schedules and team compliance.
• Maintain policies, training, and communication within the team.
• Research and resolve complex payment and system issues.
• Coordinate communications between departments, centers, and vendors.
• Stay informed on cash application processes and regulatory guidelines.
• Identify and recommend process improvements and standardizations.
• Assist with staff training, performance evaluations, and disciplinary actions.
• Forecast staffing needs and participate in hiring processes.
• Perform other duties as assigned.

Requirements

• Minimum five years of healthcare billing experience with knowledge of coding, payer requirements, authorizations, and collections.
• Previous management and staff supervision experience.
• Understanding of medical terminology.
• Detail-oriented, self-motivated, problem solver, and team player.
• Proficient in navigating multiple computer systems efficiently.
• Ability to perform well in a fast-paced team environment.
• Strong communication skills and professional demeanor.
• Bachelor’s degree in Business, Finance, Healthcare preferred or equivalent experience.

Pay

Pay Range: $51,960 - $64,950

Benefits

• Medical, dental, vision, and life insurance coverage.
• Company matched 401(k) plan.
• Employee stock ownership plan.
• Paid time off and paid holidays.
• Employee assistance program.