Payment Processing Support Associate

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process routine outgoing and incoming wire transfers under established protocols and service level agreements.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation activities.
• Complete basic wire and ACH exception handling tasks, such as item returns, stop payments, and file repairs.
• Review and archive customer documents (e.g., Funds Transfer Agreements, affidavits) to ensure compliance with retention and verification requirements.
• Conduct callback verifications for designated wire transfers in accordance with risk and approval thresholds.
• Monitor payment activity for irregularities and escalate issues to senior staff or management as needed.
• Aid in updating customer setups for ACH origination and maintaining related documentation.
• Respond to internal and external requests for payment research and documentation retrieval.
• Back up other desks across ACH and wire functions to ensure consistent service delivery and operational continuity.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• A High School Diploma or GED is required.
• One to three years of banking operations experience, preferably in ACH or wire processing environments.
• Basic knowledge of NACHA Operating Rules, BSA, Reg. E, and related federal payment regulations (or willingness to train).
• Proficiency with Microsoft Office Suite (Word, Excel).
• Effective verbal and written communication skills.
• Strong attention to detail and ability to follow established procedures.
• Capacity to work under deadlines in a high-volume, accuracy-driven environment.