Payment Posting Escalation Specialist
Job Summary
The Payment Posting Escalation Specialist is responsible for resolving day-to-day escalation or clarification requests, answering questions, assisting with audits, training, and handling higher-level account issues.
Essential Functions And Tasks
- Manage and resolve escalations from internal team members and client services to ensure timely and accurate completion.
- Investigate and resolve matters that Client Success escalates from clients to resolve.
- Research and complete special projects for Posting as requested.
- Aid with departmental training as requested.
- Aid with audits as requested.
- Provide process improvement feedback to leadership.
- Perform other duties as assigned.
Education And Experience Requirements
- High School diploma or equivalent.
- At least two (2) years of experience posting insurance payments in a healthcare setting.
- At least one (1) year of experience in an escalation/lead role in payment posting, preferred.
- At least two (2) years of experience reading Explanation of Benefits (EOB) statements, preferred.
Knowledge, Skills, And Abilities
- Resolution driven in a timely manner.
- Knowledge of insurance payer types.
- Knowledge of Explanation of Benefits (EOB) statements.
- Ability to read, understand, and apply state/federal laws, regulations, and policies.
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
- Ability to remain flexible and work within a collaborative and fast-paced environment.
- Basic use of computer, telephone, internet, copier, fax, and scanner.
- Basic touch 10-key skills.
- Basic math skills.
- Understand and comply with company policies and procedures.
- Strong oral, written, and interpersonal communication skills.
- Strong time management and organizational skills.
- Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.
Compensation
Base compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.
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