Payment Operations Representative

Job Summary

The Payment Operations Representative serves as the primary resource for the Payments area within the Operations department. The Payments Representative offers expertise and support for staff and members and serves as Subject Matter Experts for organizational projects. They are required to understand applicable regulations and requirements to meet compliance standards.

Essential Functions, Duties, And Responsibilities

• Completes necessary functions of the Payments area of the Operations department.
• Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines.
• Processes and completes ACH Origination requests.
• Repairs and processes check and remote deposit capture items for posting.
• Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations.
• Review and process fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations.
• Balances settlement and activity for general ledger accounts.
• Submits and approves files to the Federal Reserve.
• Reviews and processes service cases pertaining to member requests.
• Applies and communicates knowledge of regulatory requirements, practices, and changes to legislation.
• Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
• Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
• Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.

Qualifications

• Two years of experience with a financial institution required.

Competencies

• Service Champion: Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors: Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action: Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven: Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners: Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level for this position is typically moderate.