Payment Applications Assistant

About the role

The Payment Applications Assistant supports the Accounts Receivable team in ensuring accurate and timely processing of client payments. This role assists with daily cash posting activities, payment posting, reconciliation, and collaboration with the Collections team to resolve payment issues.

Responsibilities

• Aid in daily cash posting activities, including customer refunds, write-offs, and transfer requests.
• Accurately post incoming payments (checks, wires, ACH, credit card transactions) to client accounts.
• Ensure proper allocation of payments to invoices and assist in resolving discrepancies and unapplied cash.
• Collaborate with the Collections team to address payment issues and support resolution of outstanding balances.
• Follow internal controls and procedures related to payment application.
• Maintain monitoring and reporting on unapplied cash and payment trends as directed.
• Work closely with billing, collections, and accounting teams to ensure alignment and data integrity.
• Aid in month-end and year-end closing activities related to cash receipts.
• Support audits and compliance reviews by providing documentation and process insights.
• Stay current on technological advancements in payment application and leverage available tools to boost productivity.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
• Minimum of one year of experience in accounts receivable or payment processing.
• Experience in a law firm or professional services environment preferred.
• Familiarity with electronic payment systems and banking procedures.
• Strong attention to detail; with a focus on accuracy.
• Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
• Strong organizational skills and ability to manage high volumes of transactions and meet deadlines.
• Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
• Maintain integrity and confidentiality to handle sensitive financial information with confidentiality and professionalism.
• Adhere to company policies and regulatory standards.
• Ability to work independently as well as in a team environment.
• Respond effectively to changes in systems, processes, or priorities.

Additional Functions

Other duties and projects, as assigned.