Payment Application Specialist I

Job Summary

Join UT Southwestern Medical Center’s Revenue Cycle team as a highly motivated, analytical, and detail-oriented Payment Specialist I. Work under general supervision, ensuring accuracy of data posted to patient, company, suspended, and pending accounts. Research and investigate accounts related to payments from patients, insurance companies, government insurance, and other third-party payers. Support financial operations by indexing correspondence letters and accurately interpreting Explanation of Benefits (EOBs). Contribute to smooth financial processes by ensuring timely and accurate payment posting. Maintain a high standard of customer service while handling financial transactions. Thrive in a structured, fast-paced environment supporting healthcare operations behind the scenes. Make a meaningful impact by helping maintain seamless financial operations for patients and providers.

About the Role

UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more.

Key Responsibilities

• Index and organize correspondence letters from patients, insurance companies, and other stakeholders.
• Interpret and analyze Explanation of Benefits (EOBs) to identify payment discrepancies and ensure accurate payment posting.
• Aid in the resolution of payment issues, including insurance denials and billing discrepancies.
• Maintain accurate and up-to-date financial records, ensuring compliance with healthcare regulations and company policies.
• Collaborate with various departments to ensure efficient and accurate payment processing and revenue cycle management.
• Provide excellent customer service by addressing payment inquiries and helping resolve issues in a timely and professional manner.

Experience and Education

• Required Education: High School Diploma or equivalent.
• Required Experience: 2 years hospital/medical office payment posting or bookkeeping experience.

Security and EEO Statement

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retail Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Security and EEO Statement

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.