Payer Relations Onboarding & Transitions Specialist

U.S. Oral Surgery Management, 500 E John W Carpenter Fwy #300, Irving, TX 75062

Position Summary

The Onboarding and Transition Specialist plays a pivotal role in new practice transition and surgeon onboarding. The Specialist partners closely with Operations, Recruitment, Revenue Cycle, and Transition teams to ensure an exceptional partner experience and adoption of USOSM/Payer Relations best practices.

Measures of Success

• Supports Payer Relations Transition process through timely and effective transition of credentialing functions.
• Plays a critical role in Surgeon Onboarding via execution, monitoring, and communication of onboarding items (licensure, hospital, malpractice insurance).
• Serves as the primary liaison to USOSM Recruiting and Transition teams.

Primary Duties

• Positively impacts partner practices and coworkers; continues to grow and improve.
• Proactively communicates with practice partners, associate/partner surgeons, and other stakeholders.
• Supports end‑to‑end Payer Relations surgeon onboarding and offboarding process.
• Communicates timely and effectively with incoming surgeons and stakeholders.
• Builds initial surgeon file and creates provider profile in credentialing software.
• Handles licensure applications and updates, including DDS, MD, DEA, CDS/CSR.
• Facilitates initial malpractice insurance applications and/or transfer of COI to new partner practice.
• Reviews loss‑run data for malpractice history and secures narratives and documentation as needed.
• Attends all surgeon‑ and practice‑facing onboarding calls, providing timely updates on onboarding status or potential delays.
• Escalates issues to supervisor and Recruiting team as necessary.
• Drafts, submits, and monitors all hospital privilege applications.
• Updates NPI profiles as necessary.
• Facilitates New Partner Practice Payer Relations transition.
• Serves as primary liaison between Payer Relations and Transition Team, practice leader, and assigned Region Operations Director.
• Attends initial weekly Practice Partnership call to introduce Payer Relations function and overview transition timing.
• Attends weekly internal Partnership Transition call to prepare for new partner practices and related meetings.
• Leads Practice Payer Relations transition call, including expected deliverables and timeline.
• Builds new partner practice and surgeon profiles in credentialing software.
• Coordinates with Payer Specialist to ensure accurate build of contracted plans.
• Maintains and distributes monthly practice/provider roster to stakeholders.
• Shares recipient feedback with Payer Relations team as needed.
• Monitors diligence documents provided pre‑partnership; downloads and saves documents from data room to appropriate Payer Relations folders on share drive.
• Provides support for Denovo/Facilities.
• Serves as primary liaison to Facilities & Real Estate team to ensure timely notification of new locations, relocations, and closures.
• Facilitates updated/new/revised licensure associated with facilities plans.
• Relays, where applicable, payer enrollment changes to Payer Relations team to keep payer profiles accurate and reflect new or updated location information.
• Attends standing and ad‑hoc meetings as needed to ensure proper line of sight to upcoming plans and preparation.
• Documents all progress/notes in credentialing software and Zendesk per standard operating procedures.
• Serves as backup for Credentialing Specialist‑Generalist as needed.
• Supports special projects as directed.
• Responds to phone and email inquiries promptly or forwards to appropriate team member.
• Ensures doctor/practice payer files are complete and accurate.
• Works with credentialing software vendor as necessary to report technical issues, request enhancements, and workflow tools.
• Works collaboratively with others and serves as a mentor to new employees.
• Follows the USOSM POWER model.
• Other duties as assigned.

Competencies

• Must be able to speak, read, and write fluent English.
• Exceptional human‑relation skills.
• Ability to manage multiple priorities with interruptions.
• Ability to work with people of all ages.
• Ability to use correct grammar, spelling, and punctuation.
• Ability to always maintain a professional demeanor.
• Ability to understand the dynamic, changing insurance industry.
• Ability to resolve conflict.
• Ability to complete tasks within the required time frame.
• Ability to write legibly and clearly.
• Compliance with all federal, state, and local regulatory laws and licensing requirements.