Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager
About the role
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.
As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
Responsibilities
- Lead the creation of AI-driven operating models and transformation strategies
- Engage with senior stakeholders to develop innovative solutions
- Drive measurable outcomes through impactful project management
- Utilize analytical skills to identify and address client needs
- Promote continuous improvement initiatives in operational practices
Requirements
- Bachelor's Degree
- At least 7 years of experience
Qualifications
- Master's Degree in Business Administration preferred
- Proven success leading workstreams in consulting or payer settings
- Understanding payer operations, payer value chain, and technology platforms
- Driving automation and advanced analytics solutions
- Structuring complex analyzes and synthesizing insights
- Coaching and mentoring junior staff for team culture
- Working with senior stakeholders for actionable plans
- Facilitating workshops and communicating recommendations
- Experience with technology platforms, automation tools, analytics solutions, or AI/ML capabilities supporting payer operations
Skills
- Craft and convey clear, impactful and engaging messages that tell a holistic story
- Apply systems thinking to identify underlying problems and/or opportunities
- Validate outcomes with clients, share alternative perspectives, and act on client feedback
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
- Deepen and evolve your expertise with a focus on staying relevant
- Initiate open and honest coaching conversations at all levels
- Make difficult decisions and take action to resolve issues hindering team effectiveness
- Model and reinforce professional and technical standards
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
Pay
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.
Schedule
Full time, with up to 80% travel requirements.