Pay Station Clerk

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

Job Title: Pay Station Clerk
Department: Grocery
FLSA: Non-Exempt

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Redeems promotional coupons, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Ensures adequate supply of silverware, condiments, and beverage cups are on hand for customer use.
• Refills and maintains coffee service area supplies including cups, utensils and condiments.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Assists with bussing tables in Hickory House or Market Grille sit-down areas.
• May assist with running out orders to sit-down area from all food stations.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to make change.
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education And Experience

No requirements.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Working Conditions

• Frequently exposed to temperature extremes and dampness.
• Possesses possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents.
• This is a fast paced work environment.

Equipment Used To Perform Job

• Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contact

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Benefits

Employment is contingent upon the successful completion of a pre employment drug screen.