Pawtucket Red Sox Fan Services Representative

Responsibilities

• Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
• Address guests’ concerns, complaints and compliments in a professional and timely manner
• Ensure concerns are addressed and communicated to management
• Work closely with all other departments to resolve fan issues
• Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
• Perform random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories

Requirements

• Basic Requirements/Qualifications: High school diploma, GED or equivalent
• Experience in customer service
• Possess strong listening skills including the ability to empathize with our guests and people in our community
• Maintain a positive outlook that demonstrates approachability and friendliness
• Demonstrate excellent oral and written communication skills
• Possess excellent organizational record keeping and planning skills
• Proficiency with Microsoft Word, Excel and Outlook is a plus
• Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish is preferred)
• Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
• Ability to work evenings, nights and holidays as needed