Patron Service s Coordinator

Customer Service & Patron Experience

• Serve as a primary point of contact for patron inquiries via phone, email, and in person at the window and show call shifts.
• Provide professional and prompt assistance with ticketing, memberships, subscriptions, and general patron inquiries.
• Resolve patron issues in a friendly and professional manner.

Ticket Sales & Patron Services

• Support the sale and renewal of season subscriptions and memberships.
• Process complimentary tickets, vouchers, and special offers as directed.
• Perform show call responsibilities, including printing will-call tickets and seating books and assisting with in-person ticket sales.
• Aid in education program registration, including Education camps, workshops, and classes.

Front of House Responsibilities

• Serve as the hands-on deck patron support during performances, assisting the Front of House Management team with customer service.
• Greet and assist patrons, ensuring safe, efficient, and welcoming entry and exit in seating process.
• Work closely with ushers, security, and stage management to ensure cohesive experience.
• Help resolve seating discrepancies and last-minute ticketing issues in collaboration with the Show Call team.
• Create a report and communicate patron feedback or incidents to the Front of House Manager and various departments including Marketing.

Special Events & Access Programs

• Assist with ticketing and support for access initiatives, including Tickets for Teachers, Library Passes, and veterans’ programs.
• Provide on-site support for special events such as Toddler Takeover, one-day camp sales, and other community initiatives.
• Participate in outbound calling campaigns for ticket sales, membership renewals, fundraising efforts.

Administrative Support

• Maintain accurate patron and ticketing records in Tessitura.
• Support daily sales reports, cash handling, and reconciliation as directed by the Box Office Manager.
• Aid in Box Office supply maintenance and inventory.
• Participate in departmental meetings and contribute to improving patron-facing operations.