Patrol Security Guard

About the role

GardaWorld Security Services is hiring a Patrol Security Guard. The role emphasizes building meaningful connections and providing high‑level customer service while working in environments such as office towers, hotels, and shopping centers.

Location

Glen Allen, VA

Schedule

Full‑Time, 7:00 AM – 3:00 PM, Monday – Friday

Pay

Competitive hourly wage of $19.50/hour (DailyPay available for GardaWorld employees).

Benefits

• Medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options
• Uniform provided at no cost
• Career growth opportunities

Responsibilities

• Manage day‑to‑day badging and credentialing operations to ensure compliance with client security policies.
• Prepare, issue, and ship picture badges for employees, contractors, and other authorized persons.
• Support background processes by assisting in the collection of fingerprints.
• Modify existing badging records for terminations, access changes, etc.
• Answer telephone inquiries regarding badge office policies and procedures.
• Interact with internal and external clients to resolve issues or concerns.
• Maintain logs of badge issuance, returns, and related actions.
• Monitor daily activities to ensure compliance with site policies and procedures.
• Retain and audit access control documents and records.
• Record and report incidents to the Site Supervisor, Operations Manager, or Site Security Manager.
• Make emergency notifications as required by site post orders.
• Collaborate with other client badge offices and support teams.
• Conduct monthly custodian functions, ensuring on‑site supplies are stocked and ready for deployment.

Requirements

• High school diploma or equivalent.
• Minimum of six (6) months prior security professional experience, preferably focused on access credentialing.
• At least one (1) year of customer service experience.
• Effective oral and written communication skills.
• Proficiency with Google Suite applications.
• Strong keyboarding skills.
• Ability to assess and evaluate situations effectively and identify critical issues quickly and accurately.
• Research, investigative, and information‑compiling abilities.
• Clear, informative writing skills.
• Capability to work both independently and as part of a team.
• Strong attention to detail and organizational skills.

License Number: 116404