Patient Visit Specialist - Hematology Oncology Ann Arbor Campus

About the role

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist - Oncology to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the Cancer Center. Assure that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You'll Do

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Obtains insurance verification and secures authorization required for services provided at the Cancer Center.
• Schedule, confirm, and reschedule appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

Requirements

• Education: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• Credentials/Licensure: None
• Minimum Experience: 2 years of experience in a medical or physician office or comparable healthcare environment.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.