Patient Technology Project Lead

About the role

The Patient Technology Project Lead will manage the Patient Technology and Digital Arts team, overseeing new initiatives, research, onboarding of new innovations, and improving overall programming. They support patient technology issues by leading tickets for the program and enhancing the patient and family experience.

Responsibilities

• Manages, develops and implements new patient technology projects, programming and partnerships.
• Manages and responsible for effective and efficient oversight of all projects under Patient Technology Services.
• Collaborates with leaders, staff, patients and families to assess new project and technology ideas.
• Liaison between multidisciplinary specialties to ensure that Patient Technology Services projects are meeting all expectations - patient families services, child life specialists, art therapists, music therapists, child activity coordinators, nursing, physical therapists, occupational therapists, DTS, simulation lab, digital health and more.
• Serves as an official CHOP EPIC Clinical Builder, leading and advising on projects within Patient Family Services.
• Responsible for inquiries about projects, monitors project progress, provides weekly status updates to Patient Technology Services Manager and works closely with all users to ensure the project timelines and business needs are met.
• Collaborates with Patient Technology Services team on new ideas and patient programming elements.
• Works with Patient Technology Services Manager on enterprise-wide pediatric technology projects, solutions and implementation strategies.
• Manages tickets and security protocols, collaborating with Digital & Technology Services (DTS) and Patient Technology Services.
• Creates a spirit of teamwork, cooperation and unity among clinical, non-clinical, and technical staff, fostering CHOP’s ICARE values.
• Collaborates with various DTS individuals and teams as a certified ServiceNow user.
• Leads intake of Patient Technology Services tickets from around enterprise, ensuring quick turnaround times and positive patient outcomes.
• Responsible for customer satisfaction by effectively handling customer problems and ensuring proper escalation procedures and proper closure.
• Manages Patient Technology Services ticket distribution, coordinating assigned staff.
• Guides Patient Technology Services team to identify and troubleshoot patient technology related problems.
• Gathers and analyzes data, reasons logically, draws valid conclusions and makes appropriate recommendations.
• Reports monthly on data collection with team manager.
• Leads acquisition and enterprise centralization of new products, policies, research and programming elements.
• Promotes new technologies, including but not limited to: adaptive/assistive tech, virtual reality, augmented reality, gaming, robotics, 3D printing, digital content, AI, and various other emerging technologies.
• Develops pediatric technology research requests and projects across the enterprise.
• Works with CHOP research teams and ancillary staff on project strategy and execution.
• Coordinates new technologies and programming initiatives with appropriate patient populations.
• Works with variety of clinical staff to implement.
• Serves as onsite contact for Patient Family Services team and acts as liaison between PFS staff and technical staff.
• Collaborates with Patient Technology Services, Child Life, Hospital School Program, Creative Arts, and various other programs under Patient Family Services, to ensure hospital compliance of all patient facing and staff facing devices.
• Provides highly skilled advice and support to department management and personnel to actively plan for and resolve issues that may arise during the course of the project.
• Provides technical support and consultation, with professional responsive actions, in a fast paced high volume environment, to both staff and patient customers.
• Provides information and research regarding current and future technologies as pertains to organizational needs, improving systems currently in place, and identifying opportunities for future enhancements.
• Assists with testing and production implementation of new patient technologies and update releases with team.
• Experience working with children 0-18 years of age.
• Experience working with patients and families in a hospital setting.
• Knowledge of IT ticketing systems.
• Knowledge of basic robotics.
• Knowledge of basic coding.

Requirements

• At least five (5) years In IT or related project role providing end-user support, Service Desk support or equivalent experience.
• At least one (1) year Project Management.
• At least one (1) year Digital and/or gaming technologies.

Qualifications

• Bachelor's Degree - Required.
• Technical Diploma - Preferred.

Skills and Abilities

• Interfaces with many types of people, including patients, families, technical staff, clinical staff and non-clinical staff.
• Knowledge of EHR like EPIC.
• Strong technical writing skills.
• Documents resolutions for reported issues and assists with educating patient technology support staff.
• PC literate with office groupware software.
• Knowledge and experience using project methodology techniques.
• Provides technical support and consultation, with professional responsive actions, in a fast paced high volume environment, to both staff and patient customers.
• Provides information and research regarding current and future technologies as pertains to organizational needs, improving systems currently in place, and identifying opportunities for future enhancements.
• Assists with testing and production implementation of new patient technologies and update releases with team.
• Experience with Virtual Reality and Augmented Reality.
• Knowledge of iOS, iPadOS, Android, Mac and Windows based devices.
• Knowledge of Microsoft Xbox, Nintendo Switch, Sony PlayStation gaming systems, settings and controls.
• Experience working with children 0-18 years of age.
• Experience working with patients and families in a hospital setting.
• Knowledge of IT ticketing systems.
• Knowledge of basic robotics.
• Knowledge of basic coding.

Benefits

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

Pay

SALARY RANGE: $69,200.00 - $88,200.00 Annually

Schedule

Shift: Day