Patient Svc Representative - Full Time - Therapy Services

About the Role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows in Therapy Services.

Responsibilities

• Greet patients, visitors, and staff in a friendly and professional manner.
• Manage front desk operations and ensure smooth patient flow throughout the clinic.
• Schedule, reschedule, and confirm patient appointments.
• Accurately enter and update patient information and documentation.
• Answer incoming phone calls and respond to patient inquiries.
• Maintain patient confidentiality and comply with all privacy policies and procedures.
• Process forms, records, and other required documentation.
• Collaborate with clinical and administrative staff to support efficient clinic operations.
• Deliver exceptional customer service while addressing patient needs and concerns with empathy and professionalism.
• Complete Clinic Core Front Desk Training following hire.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills with the ability to interact effectively with patients, healthcare professionals, and team members.
• Proficiency in basic computer applications, including data entry and word processing.
• Excellent customer service skills and a patient-focused approach.
• Strong attention to detail and commitment to accuracy in scheduling, documentation, and patient information management.
• Ability to maintain confidentiality and protect patient privacy.
• Adaptability and the ability to remain calm and professional in a fast-paced environment.
• Ability to manage multiple responsibilities while maintaining a positive and professional demeanor.

Preferred Qualifications

• One year of medical office or related healthcare administrative experience.

Physical Requirements

• Ability to occasionally push, pull, and/or lift up to 50 pounds.
• Ability to stand and walk throughout each shift.
• Ability to frequently grip, reach, bend, kneel, twist, and squat while performing job duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.