Patient Support Supervisor, CAR-T - Horsham, PA

About the role

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Our groundbreaking CAR-T therapy, ciltacabtagene autoleucel (cilta-cel), is a cutting-edge cancer treatment. By joining our team, you’ll be at the forefront of leading a team that is tasked with delivering patient support to eligible patients by removing barriers so that patients can access CARVYKTI.

Responsibilities

• Welcome eligible patients and care partners
• Collaborate with third-party travel partner to coordinate logistics
• Assist with the reimbursement process
• Support program wrap-up
• Maintain treatment center relationships
• Conduct annual treatment center reviews

Qualifications / Requirements

• Associate Degree or equivalent higher education required; Bachelor of Science or Bachelor of Arts degree preferred
• Minimum of 3 years of relevant experience required, with a strong preference for pharmaceutical, biotech, or relevant customer experience
• Excellent organizational skills with strong ability to prioritize work, multi-task, and flex as the needs to customers change
• Lead and support call center quality assurance through regular call monitoring, case audits, 1:1 coaching, etc. to ensure exceptional delivery of program
• Generate and report patient, care partner, and treatment center insights to evolve the program and business
• Effectively collaborate in a mostly virtual team environment that will require you coordinate activities, build partnerships across internal/external stakeholders
• Skilled at problem-solving and any other provided resources to work through ambiguous situations and make recommendations to leadership
• Excellent oral and written communication skills with the ability to demonstrate patient empathy and support
• Strong ability to motivate and retain call center team while professionally developing them for future growth
• Experience in case management, quality assurance, or team training is highly desirable

Preferred Skills

• Bilingual capabilities are preferred
• Strong ability to motivate and retain call center team while professionally developing them for future growth
• Experience in case management, quality assurance, or team training is highly desirable

Benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.