Patient Support Specialist - NJ Late Shift

Description:

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

What You will Do:

• Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence.
• Processes claims and/or answers phones based on volume.
• Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
• Performs other assignments as needed.
• May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing).

Why work with us?

• Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
• Enjoy competitive benefits, including medical, dental, vision, and more.
• Please take advantage of our 401k package with a dollar-for-dollar match-up.
• Generous PTO and paid holiday days are offered.
• Embrace opportunities for professional and personal growth in our team-oriented atmosphere.

What We Need From You:

• Call Center operating metrics and performance management experience (a plus)
• Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
• Will be trained to support programs, clients and/or job functions as appropriate.
• Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
• Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
• Fluent in English/Spanish (a plus).

Qualification/Licensure:

• High School or GED required

Job Location:

Whippany, New Jersey (On-Site)

Pay:

USD 20.00 - USD 20.90 Per Hour

Contract Duration:

26 week(s)