Patient Support Specialist I

Major Duties and Responsibilities

• Ensures the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintains a neat, organized workspace consistently
• May require travel between sites to provide coverage for other support staff
• Greeting and checking clients in upon arrival for their appointment
• Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
• Answering and directing calls to the appropriate person
• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
• Collection, reconciliation and posting of all client payments
• Sends/receives incoming and outgoing mail and faxes
• Responding to high volume of email requests in timely manner
• Attends meetings onsite and offsite as assigned

Skills/Competencies

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

Education Requirements

• A High School Diploma or equivalent

Experience

• One year work experience in work related field preferable

Compensation

$17.00/hr - $19.00/hr