Patient Support Representative (Registration)

About The Role

Orthopedic Institute is looking for a warm, detail-oriented Patient Service Representative to join our Registration team. You'll be the first face our patients see and the first voice they hear — setting the tone for their entire visit. If you thrive in a fast-paced environment, love helping people, and take pride in getting the details right, we want to meet you.

What You'll Do

• Greet patients, family members, and visitors in a courteous, calm, and professional manner
• Complete accurate and efficient patient registration and check-in, including collecting demographic, insurance, and related information
• Verify insurance eligibility and explain basic registration and financial requirements to patients
• Collect copays, deposits, and other patient payments, and reconcile collections daily
• Communicate with clinical staff to support smooth patient flow and provide wait-time updates
• Manage multiple priorities — phones, walk-ins, and administrative tasks — while maintaining accuracy and a positive attitude
• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policies
• Rotate between assigned work areas and clinic locations as needed

What You'll Need

• Education: High school diploma or equivalent required
• Experience & Skills: One year or more of customer service experience required; physician office or healthcare front-desk experience preferred. Prior experience with registration, scheduling, insurance verification, or point-of-service collections in a healthcare setting is a plus. Comfortable using computers, phones, and standard office equipment (fax, copier, scanner, credit card terminal). Ability to learn and accurately use electronic medical records and practice management system. Strong verbal communication and interpersonal skills. Excellent organizational skills with close attention to detail and accuracy. Ability to stay composed, patient, and professional in a busy, high-volume clinic setting

Why Orthopedic Institute

• Competitive pay
• Comprehensive benefits package (medical, dental, vision, profit-sharing, retirement, and more)
• Supportive, team-oriented culture
• Opportunity to grow within a respected healthcare organization

Orthopedic Institute is an Equal Opportunity Employer.