Patient Support Representative (In-Office)

About the role

As an Inbound Call Center Representative, you’ll be the first point of contact for patients seeking information and assistance with their services and orders. You will manage 40‑50 inbound calls per day with compassion and empathy, representing Aveanna’s mission to revolutionize homecare delivery one patient at a time.

Responsibilities

• Handle 40‑50 inbound patient calls daily, providing information and support.
• Accurately complete data entry tasks in a timely manner.
• Work toward daily and monthly metric and KPI goals.
• Learn and navigate new computer programs and software as needed.

Requirements

• Minimum of 2 years’ experience in a call center environment.
• Minimum of 1 year’s experience in the medical industry or familiarity with medical terminology (preferably DME and home healthcare).
• High‑school diploma or GED.

Skills

• Professional phone etiquette to de‑escalate worried or upset patients.
• Organized and self‑sufficient.
• Comfortable working toward performance metrics.
• Confidence in learning new software.
• Ability to maintain a quiet, dedicated workspace free of background noise.
• Ability to participate in virtual meetings with a professional, camera‑ready presence.
• Strong time‑management, accountability, and self‑direction.
• Reliable high‑speed internet access.

Benefits

• Equipment provided.
• Fun, inclusive work environment.
• Full benefits package: sick time, vacation, 401K, dental, vision, life insurance.
• 2 bonus days off (“Fun Day” and “Inclusion Day”).
• 6 paid holidays.
• Supportive team with role‑based training.
• Internal opportunities for growth.
• Interactive clubs and engagement opportunities.

Pay

Starting pay: $21 per hour.

Schedule

Monday‑Friday, 8:00 am – 5:00 pm EST (in‑office).