Patient Support Rep

About the role

Ensures patient is checked in/out for care
Collects and enters demographic and financial data in the patient's medical record
Gathers/validates insurance information using routine methods, schedules patient appointments
Collects co-pays, co-insurance and prior balances
Obtains and processes of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures

Responsibilities

- Ensuring patient is checked in/out for care - Collecting and entering demographic and financial data in the patient's medical record - Gathering/validating insurance information using routine methods, scheduling patient appointments - Collecting co-pays, co-insurance and prior balances - Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures

Requirements

Establishes and maintains effective communication while adhering to expectations of professionalism and camaraderie with co-workers, peers, supervisors and all persons with whom this role must interact in furtherance of completing all job duties. Two years of customer service work experience preferred
Healthcare-related experience required

Qualifications

Ability to follow instructions, analyze data, coordinate tasks and manage work load appropriately to meet business goals.

Skills

Knowledge of insurance authorization/billing requirements and privacy/confidentiality practices
Knowledge of medical terminology and the patient intake process
Strong customer service skills

Benefits

Not specified

Pay

$23.90 - $34.79 /hour

Schedule

80 hours per pay period, Monday through Friday