Patient Support Coordinator / Front Desk Receptionist

About the role

Play a vital role in ensuring a seamless experience for our patients. This role focuses on front-office and pre-op tasks and duties, with a primary focus on delivering outstanding customer service.

Responsibilities

• Demonstrate a strong commitment to patient care and satisfaction.
• Answer incoming calls and address patient inquiries promptly and courteously.
• Maintain a clean work environment.
• Check patients in and out.
• Provide translation as needed.
• Prepare, organize, and maintain patient charts accurately and confidentially.
• Welcome patients warmly and facilitate the intake process efficiently.
• Collect payments for services rendered and provide appropriate receipts.
• Schedule patient appointments, ensuring optimal utilization of clinic resources.
• Provide patients with pre- and post-operative instructions.
• Provide administrative support to the Vision Correction Specialist team.
• Travel to other locations (Daly City and, very rarely, San Ramon).

Requirements

• Fluency in English is essential; Spanish required.
• Proficiency in Microsoft Word, Excel, Outlook, and internet navigation.
• Previous front-office experience in the medical industry is advantageous but not necessary.
• Availability to work weekends and occasional travel (up to 50%).
• Friendly demeanor with excellent interpersonal skills.
• Strong organizational and multitasking abilities.
• High school diploma or GED equivalent.

People with a criminal record are encouraged to apply.

Benefits

• Health, dental, and vision insurance.
• Paid time off.

Schedule

Tuesday–Saturday.

Work location

In person, San Ramon, CA (with travel to Daly City).