Patient Success Coordinator

About the role

We’re seeking a Patient Success Coordinator to support patients using XRHealth’s VR-based DME solution for cognitive behavioral therapy. This is not a clinical role. You will not provide medical advice, diagnosis, or therapy. Instead, you will serve as a trusted support partner, helping patients stay engaged in their prescribed therapy, build sustainable habits, and remain consistent throughout their care journey through encouragement, accountability, and structured coaching.

Responsibilities

• Serve as the point of contact for non-clinical patient support throughout the therapy journey
• Maintain consistent communication to keep patients motivated and engaged in their prescribed CBT program
• Build strong, trust-based relationships through ongoing outreach and support conducted via video, messaging, and digital communication tools
• Support patients in overcoming barriers to engagement and consistency
• Track patient participation, adherence, and engagement using CRM and internal tools
• Identify risks to engagement and proactively intervene
• Escalate clinical concerns or risks to appropriate teams following established protocols
• Collaborate with clinical, operations, and support teams to ensure a seamless patient experience
• Maintain clear boundaries between coaching and clinical care while contributing to overall patient success

Qualifications

• Required: Bachelor’s degree in Health Sciences, Public Health, Psychology, Exercise Physiology, or a related field; 2+ years of experience in health coaching, patient engagement, care coordination, or wellness roles; strong communication and organizational skills; proficiency with CRM systems and digital tools
• PREFERRED: Strong background in cognitive behavioral therapy (CBT) or behavioral health programs; Health Coach certification (e.g., NBC-HWC, ACE, Wellcoaches); experience with DME programs, remote patient engagement, or digital health; familiarity with HIPAA-compliant documentation; background in digital therapeutics or tech-enabled care models