Patient Specialist - Springfield, IL (1099 Contractor, Per Diem/On Call)

About the role

Kestra Medical Technologies, Inc. is seeking an ASSURE Patient Specialist (APS) to conduct patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position based in Springfield, IL.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills
• Contact prescribers, caregivers, and patients to schedule services
• Accept assignments that could include daytime, evening, and weekend hours
• Travel to hospitals, patient’s homes, and other healthcare facilities to provide fitting services
• Measure the patient to determine the correct garment size
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings
• Adhere to Pledge of Confidentiality; patient information will not be released without signed permission and only shared internally on a need-to-know basis

Requirements

• 1 year of paid patient care experience (not as a family caregiver)
• Clinical or engineering background including but not limited to: nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians
• Disclosure of personal NPI number (if applicable)
• Completion of a background check; Florida and Ohio require a level 2 screening paid for by Kestra
• Willingness to pay an annual DME fee deducted from completed work orders
• Ability to pay for vendor credentialing upfront during a 90-day probationary period
• Experience in patient and/or clinician education
• Valid driver’s license in state of residence with a good driving record
• Ability to consistently work in the field within the region
• Disclosures for any potential relationships and referral sources
• Credentialing requirements for hospital system entry including: documentation of vaccination and immunization status, background check, drug screening, review and agreement to hospital policies and procedures, and completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety)

Preferred Qualifications

• Knowledge of MS Office, Excel, PowerPoint, and MS Teams
• Direct cardiac patient care experience such as RN, RT, CVIS, Paramedic, or CRM

Competencies

• Passion: Contagious excitement about the company and a sense of urgency
• Integrity: Commitment, accountability, and dedication to the highest ethical standards
• Collaboration/Teamwork: Inclusion of team members regardless of geography, position, product, or service
• Action/Results: High energy, decisive planning, and timely execution
• Innovation: Generation of new ideas from original thinking
• Customer Focus: Exceed customer expectations with quality products, services, and experiences
• Emotional Intelligence: Recognizes, understands, and manages one’s own emotions and influences others, especially in pressure situations
• Organization: Highly organized, service- and detail-oriented
• Mission Alignment: Passionate about the heart-failure space with a strong desire to make a difference
• Interpersonal Skills: Strong communication and ability to assist clinicians in providing patient care
• Continuous Learning: Desire for life-long learning to continuously improve over time

Work Environment

• Variable conditions during travel
• Minimal noise typical of office or hospital environments
• Possible exposure to infectious disease in hospital and clinic settings
• Extended hours when needed
• Drug-free workplace

Physical Demands

• Ability to travel by car
• Frequent repetitive motions (wrists, hands, fingers) including keyboard and mouse usage
• Frequent stationary positions, often standing or sitting for prolonged periods
• Frequent computer and phone use
• Occasional bending and stooping
• Ability to lift up to 40 pounds unassisted, at times from inside and outside a vehicle

Travel

• Frequent travel by car within agreed-upon geography