Patient Specialist - Rancho Mirage, California (1099 Contractor, Per Diem/On Call)

About the role

Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders aiming to unite modern wearable technologies with proven device therapies, Kestra’s solutions combine high quality and technical performance with a wearable design that prioritizes patient comfort and dignity. The company innovates versatile ways to deliver care, helping patients and care teams monitor, manage, and protect life. The ASSURE Patient Specialist (APS) serves as the local patient care representative to provide effective and efficient patient fittings for the wearable defibrillator in Rancho Mirage, California.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Be trained and certified as an ASSURE Patient Specialist by Kestra.
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
• Contact prescribers, caregivers and patients to schedule services.
• Accept assignments that could include daytime, evening, and weekend hours.
• Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services.
• Measure the patient to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: patient information shall not be released outside the company without signed patient permission; internal release only on a need‑to‑know basis; no discussion of patient cases outside the office or with non‑employees unless directly involved.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, ECG technicians).
• Disclosure of personal NPI number (if applicable).
• Completion of background check; Florida and Ohio candidates must complete a level 2 screening paid for by Kestra.
• Ability to pay for vendor credentialing upfront during a 90‑day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field in and around Brownsville, TX.
• Disclosure of any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check, drug screening, reviewing and agreeing to hospital policies and procedures, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Skills

• Passion: contagious excitement about the company, sense of urgency, commitment to continuous improvement.
• Integrity: commitment, accountability, dedication to highest ethical standards.
• Collaboration/Teamwork: inclusion of team members regardless of geography, position, product or service.
• Action/Results: high energy, decisive planning, timely execution.
• Innovation: generation of new ideas from original thinking.