Patient Specialist - Lexington, KY (1099 Contractor, Per Diem/On Call)

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This position is based in Lexington, KY and is paid per fitting.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters
• Complete training and certification as an ASSURE Patient Specialist by Kestra
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills
• Contact prescribers, caregivers, and patients to schedule services
• Accept assignments that could include daytime, evening, and weekend hours
• Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services
• Measure patients to determine the correct garment size
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings
• Adhere to Pledge of Confidentiality: patient information shall not be released outside the company without signed patient permission; internal sharing only on a need-to-know basis; no discussion of patient cases outside the office or with non-employees unless directly involved in the patient’s case

Competencies

• Passion: Contagious excitement about the company – sense of urgency; commitment to continuous improvement
• Integrity: Commitment, accountability, and dedication to the highest ethical standards
• Collaboration/Teamwork: Inclusion of team members regardless of geography, position, and product or service
• Action/Results: High energy, decisive planning, timely execution
• Innovation: Generation of new ideas from original thinking
• Customer Focus: Exceed customer expectations; quality of products, services, and experience always present of mind
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others; critical for pressure situations
• Highly organized, service and detail oriented
• Passionate about the heart-failure space with a strong desire to make a difference
• Strong interpersonal skills for communicating and assisting clinicians with providing care for patients
• Interest and desire for life-long learning to continuously improve over time

Requirements

Education/Experience Required

• 1 year in a paid patient care experience (not as a family caregiver)
• Clinical or engineering background (e.g., nurses, cardiac device sales representatives, catheterization lab technicians, ECG technicians)
• Disclosure of personal NPI number (if applicable)
• Completion of background check (Florida and Ohio must complete a level 2 screening paid for by Kestra)
• Ability to pay for vendor credentialing upfront during a 90-day probationary period
• Experience in patient and/or clinician education
• Valid driver’s license in state of residence with a good driving record
• Ability to consistently work in the field in and around the region
• Disclosures required for any potential relationships and referral sources
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status
  • Pass background check
  • Pass drug screening testing
  • Review and agree to hospital policies and procedures
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety)

Preferred

• Knowledge of MS Office, Excel, PowerPoint, MS Teams
• Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM

Work environment

• Variable conditions during travel
• Minimal noise volume typical to an office or hospital environment
• Possible environmental exposure to infectious disease (hospital and clinic settings)
• Extended hours when needed
• Drug-free workplace

Physical demands

• Ability to travel by car
• Frequent repetitive motions that may include wrists, hands and/or fingers (e.g., keyboard and mouse usage)
• Frequent stationary position, often standing or sitting for prolonged periods
• Frequent computer use
• Frequent phone and other business machine use
• Occasional bending and stooping
• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

Travel

Frequent travel by car in agreed upon geography.

Pay

Paid per fitting position with competitive pay provided.

Schedule

Flexibility of work schedule required; assignments may include daytime, evening, and weekend hours.