Patient Specialist - Jackson, MI (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies combines modern wearable technologies with proven device therapies to deliver high-quality, patient-centered cardiac care. Founded in 2014 by industry leaders, Kestra innovates versatile solutions that prioritize patient comfort, dignity, and clinical performance.

About the role

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors (RCA). As the local patient care representative, the APS provides effective and efficient patient fittings. This is a paid-per-fitting contractor position based in Jackson, MI.

Responsibilities

• Fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Become a Kestra-certified ASSURE Patient Specialist.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient care skills.
• Contact prescribers, caregivers, and patients to schedule fitting services.
• Travel to hospitals, patient homes, and other healthcare facilities to provide fitting services during daytime, evening, and weekend hours.
• Measure patients to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the company’s Pledge of Confidentiality, ensuring patient information is only shared internally on a need-to-know basis and never discussed outside the office.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background, such as nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Disclosure of personal NPI number (if applicable).
• Completion of a background check; Florida and Ohio candidates must complete a Level 2 screening paid for by Kestra.
• Willingness to pay an annual DME fee deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field within the assigned region.
• Disclosure of any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status.
  • Passing background and drug screening tests.
  • Reviewing and agreeing to hospital policies and procedures.
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Preferred Qualifications

• Direct cardiac patient care experience (e.g., RN, RT, CVIS, Paramedic, CRM).
• Proficiency in MS Office, Excel, PowerPoint, and MS Teams.

Skills

• Passion for the company’s mission and a sense of urgency.
• Commitment to continuous improvement and integrity.
• Strong collaboration and teamwork skills, regardless of geography or position.
• High energy, decisive planning, and timely execution.
• Innovative thinking and customer-focused mindset.
• Emotional intelligence, especially in pressure situations.
• Highly organized, service-oriented, and detail-driven.
• Strong interpersonal skills for communicating with clinicians and patients.
• Interest in lifelong learning and improving over time.

Work Environment

• Variable conditions during travel.
• Minimal noise typical to office or hospital environments.
• Possible exposure to infectious diseases in hospital and clinic settings.
• Extended hours as needed.
• Drug-free workplace.

Physical Demands

• Ability to travel by car frequently.
• Frequent repetitive motions (e.g., wrists, hands, fingers) from keyboard and mouse usage.
• Frequent stationary positions, often standing or sitting for prolonged periods.
• Frequent computer, phone, and business machine use.
• Occasional bending and stooping.
• Ability to lift up to 40 pounds unassisted, including loading/unloading from vehicles.

Travel

Frequent travel by car within the agreed-upon geography.