Patient Specialist - Dallas/Ft Worth, TX (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies, founded in 2014, unites modern wearable technologies with proven cardiac device therapies. The ASSURE Patient Specialist (APS) supports the sales organization and Regional Clinical Advisors by conducting patient fittings for the wearable defibrillator in the Dallas/Ft Worth, TX area. This is a contractor role paid per fitting.

Essential Duties

• Act as a contractor ASSURE® Patient Specialist to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters
• Complete Kestra training and certification as an ASSURE Patient Specialist
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills
• Contact prescribers, caregivers, and patients to schedule services
• Accept assignments that may include daytime, evening, and weekend hours
• Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services
• Measure patients to determine the correct garment size
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services
• Manage inventory of Assure® system kits, garments, and electronic equipment used in fittings
• Adhere to the Pledge of Confidentiality: patient information shall not be released outside the company without signed patient permission; internal sharing only on a need-to-know basis; no discussion of patient cases outside the office or with non-employees unless directly involved in the patient’s case

Competencies

• Passion: contagious excitement about the company, sense of urgency, commitment to continuous improvement
• Integrity: commitment, accountability, and dedication to the highest ethical standards
• Collaboration/Teamwork: inclusion of team members regardless of geography, position, product, or service
• Action/Results: high energy, decisive planning, timely execution
• Innovation: generation of new ideas from original thinking
• Customer Focus: exceed customer expectations; quality of products, services, and experience always top of mind
• Emotional Intelligence: recognizes, understands, and manages one’s own emotions and influences others — critical for pressure situations
• Highly organized, service- and detail-oriented
• Passionate about the heart-failure space with a strong desire to make a difference
• Strong interpersonal skills for communicating and assisting clinicians with patient care
• Interest and desire for life-long learning to continuously improve

Requirements

Required

• 1 year of paid patient care experience (not as a family caregiver)
• Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, ECG technicians)
• Disclosure of personal NPI number (if applicable)
• Completion of background check (Florida and Ohio require level 2 screening paid by Kestra)
• Ability to pay for vendor credentialing upfront during a 90-day probationary period
• Experience in patient and/or clinician education
• Valid driver’s license in state of residence with a good driving record
• Ability to consistently work in the field in and around the assigned region
• Disclosure of any potential relationships and referral sources
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status
  • Pass background check
  • Pass drug screening
  • Review and agree to hospital policies and procedures
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety)

Preferred

• Knowledge of MS Office, Excel, PowerPoint, MS Teams
• Direct cardiac patient care experience — RN, RT, CVIS, Paramedic, CRM

Work Environment

• Variable conditions during travel
• Minimal noise volume typical to an office or hospital environment
• Possible environmental exposure to infectious disease (hospital and clinic settings)
• Extended hours when needed
• Drug-free workplace

Physical Demands

• Ability to travel by car
• Frequent repetitive motions (wrists, hands, fingers — keyboard, mouse usage)
• Frequent stationary position, often standing or sitting for prolonged periods
• Frequent computer use
• Frequent phone and other business machine use
• Occasional bending and stooping
• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

Travel

Frequent travel by car within the agreed-upon geography.

Other Duties

This job description is not exhaustive. Duties, responsibilities, and activities may change or be added at any time with or without notice.