Patient Specialist - Cincinnati North, OH (1099 Contractor, Per Diem/On Call)

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders, Kestra unites modern wearable technologies with proven device therapies, delivering high‑quality, technically performant solutions that prioritize patient comfort and dignity. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA), serving as the local patient care representative to provide effective and efficient patient fittings. This opening is located in Cincinnati North, OH.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
• Contact prescribers, caregivers and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patients’ homes and other healthcare facilities to provide fitting services.
• Measure the patient to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: patient information shall not be released outside the company without signed permission; internal release only on a need‑to‑know basis; do not discuss patient cases outside the office or with non‑employees unless directly involved.
• Work under variable conditions during travel; minimal noise typical to an office or hospital; possible exposure to infectious disease; extended hours when needed; drug‑free environment.
• Ability to travel by car; frequent repetitive motions (wrists, hands, fingers); frequent stationary position standing or sitting; frequent computer use; frequent phone and business machine use; occasional bending and stooping; ability to lift up to 40 lb unassisted.
• Frequent travel by car in the agreed‑upon geography.
• Other duties: this job description is not exhaustive; duties may change or be assigned at any time.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background (e.g., nurses, cardiac device sales representatives, catheterization lab technicians, ECG technicians).
• Disclosure of personal NPI number (if applicable).
• Completion of background check; Florida and Ohio require level 2 screening paid by Kestra.
• Ability to pay for vendor credentialing upfront during a 90‑day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field in and around the region.