Patient Specialist - Bay City, MI (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies combines modern wearable technologies with proven device therapies to deliver high-quality, patient-centered cardiac care. Founded in 2014 by industry leaders, Kestra innovates versatile solutions that prioritize patient comfort, dignity, and clinical performance.

About the role

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors (RCA). As the local patient care representative, the APS provides effective and efficient patient fittings. This is a paid-per-fitting contractor position based in Bay City, MI.

Responsibilities

• Fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient care skills.
• Contact prescribers, caregivers, and patients to schedule fitting services.
• Travel to hospitals, patient’s homes, and other healthcare facilities to provide fitting services during daytime, evening, and weekend hours.
• Measure patients to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the company’s Pledge of Confidentiality, ensuring patient information is only shared internally on a need-to-know basis and never discussed outside the office.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background, including but not limited to: nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Disclosure of personal NPI number (if applicable).
• Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
• Willingness to pay an annual DME fee, deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field within the assigned region.
• Disclosure of any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status.
  • Passing background and drug screening tests.
  • Review and agreement to hospital policies and procedures.
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Preferred Qualifications

• Direct cardiac patient care experience (e.g., RN, RT, CVIS, Paramedic, CRM).
• Proficiency in MS Office, Excel, PowerPoint, and MS Teams.

Competencies

• Passion: Contagious excitement about the company and a sense of urgency.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of team members regardless of geography, position, or product/service.
• Action/Results: High energy, decisive planning, and timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceeding customer expectations in product quality, service, and experience.
• Emotional Intelligence: Ability to recognize, understand, and manage one’s own emotions while influencing others, especially in pressure situations.
• Highly organized, service-oriented, and detail-focused.
• Passion for the heart-failure space and a strong desire to make a difference.
• Strong interpersonal skills for communicating and assisting clinicians with patient care.
• Interest in lifelong learning and continuous improvement.

Work Environment

• Variable conditions during travel.
• Minimal noise typical to office or hospital environments.
• Possible exposure to infectious diseases in hospital and clinic settings.
• Extended hours when needed.
• Drug-free workplace.

Physical Demands

• Ability to travel by car.
• Frequent repetitive motions (e.g., wrists, hands, fingers) such as keyboard and mouse usage.
• Frequent stationary positions, often standing or sitting for prolonged periods.
• Frequent computer, phone, and business machine use.
• Occasional bending and stooping.
• Ability to lift up to 40 pounds unassisted, including loading/unloading from vehicles.

Travel

Frequent travel by car within the agreed-upon geography.

Pay

Competitive pay provided on a per-fitting basis.

Schedule

Flexible work schedule, including potential daytime, evening, and weekend hours.