Patient Solution Specialist Supervisor

About the role

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

Responsibilities

• Supervise the operation of patient navigation services.
• Ensure courteous and professional customer service.
• Manage work schedules and ensure adequate coverage and efficient service delivery.
• Oversee the multi-line telephone system, ensuring calls are answered and transferred efficiently.
• Maintain customer service quality by addressing inquiries and providing support for UCFS Health Center services.
• Ensure proper call handling procedures and protocols are followed.
• Oversee the initial client intake process, ensuring accuracy in the entry of demographic and insurance information.
• Coordinate insurance verification processes.
• Provide guidance in telephonic and in-person support for clients/patients, including assessments for social determinants of health.
• Facilitate communication plans, timelines, and follow-ups for ongoing client support.

Requirements

• Bachelor's degree in a related field preferred.
• Five to seven years of related experience in patient navigation or customer service, including supervisory roles.
• Call Center experience is strongly preferred.
• Demonstrated experience in a supervisory role is strongly preferred.
• Equivalent combination of education and experience may be considered.

Benefits

• A comprehensive benefits package including flexible schedules, competitive salaries, generous paid time off, medical, dental and vision insurance, a 401(k) plan with 6% employer contribution, paid life and disability insurance, an Employee Assistance Program (EAP), additional voluntary benefits, and Public Service Loan Forgiveness eligibility.

Pay

Compensation is commensurate with experience.

Schedule

Full-Time, 40 hours/week; Monday through Friday, 8:00am- 5:00pm.