Patient Services Technician

Job Responsibilities

• Greets customers appropriately.
• Treat all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
• Disposes of contaminated sharps, in accordance with applicable laws, standards and policies.
• Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into computer.
• Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes.
• Labels, centrifuges, splits, and freezes specimens as required by test order.
• Packages specimens for transport.
• Stores specimen samples according to required temperature, places samples in appropriate collection container/tube, accurately labels, follows different procedures as outlined by specific protocols deemed necessary for transport to maintain integrity of the specimen.
• Demonstrates proficiency of proper collection methods and proper processing of all specimens.
• Maintains required records and documentation.
• Maintains daily records and all appropriate PSC/IOPST Patient Services Technician logs.
• Aids in compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail.
• Performs electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Sets up and maintains equipment.
• Assists with periodic inventory counts, reports shortages and problems to group leader or supervisor as they occur.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Performs all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.

Qualifications

• Familiarity with and ability to follow established specimen collection and processing procedures.
• Ability to communicate effectively with clients, patients, and co-workers.
• Attention to detail to maintain high level of accuracy.
• Proficiency in using computer systems and software.
• Ability to work independently and as part of a team.
• Ability to maintain a professional demeanor and adhere to grooming and dress code policies.
• Knowledge of and adherence to corporate compliance program and policies.