Patient Services Technician

Under the direction of the area supervisor, performs daily patient service activities accurately and on time. Interacts with clients, patients, and other PathGroup personnel in a professional and courteous manner, performing both forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Greets customers appropriately and treats all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Properly explains the process of venipuncture (blood drawing) or other specimen collection (e.g., urine or fecal) in a clear but courteous manner.
• Reduces patient anxiety by providing a calm environment before, during, and after the collection process.
• Disposes of blood or other biohazard fluids or tissue in accordance with applicable laws, standards, or policies.
• Disposes of contaminated sharps in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately in PathConnect and/or other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail to maintain high accuracy.
• Communicates with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information utilizing the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required by test order.
• Packages specimens for transport, ensuring proper storage, labeling, and adherence to protocols to maintain specimen integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily records and PSC/IOPST logs.
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties, such as filing, faxing, and preparing mail, including electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs by the Monday of the following week or as directed by management.
• Adheres to departmental and company grooming, dress code, and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately and maintains fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers, promoting a harmonious working environment.
• Answers the telephone in a friendly and helpful manner, incorporating company name, self-identification, and a helpful statement.
• Performs duties independently and communicates pertinent information/issues to supervisor, manager, or group leader for resolution.
• Contributes to a positive work climate and team effort within the department and company.
• Ensures facilities are neat, clean, and in good repair; reports required repairs and maintenance to Group Leader or Supervisor.
• Assists with periodic inventory counts and reports shortages or problems to the group leader or supervisor.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Performs all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Familiarizes with and abides by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Works with other departments within PathGroup and subsidiaries.
• Performs other duties as assigned.