Patient Services Specialist | Nurse Triage Call Center (PRN)

About the role

The Patient Services Specialist (PRN) will join the PAN department as part of the Nurse Triage Call Center team. In this role, the PSS will be responsible for answering incoming calls and assisting patients with their questions and concerns in a professional and supportive manner.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Safeguards patient privacy and confidentiality.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Qualifications

• H.S. Diploma/GED Equivalent
• Less than 1 Year of Experience