Patient Services Specialist I – Centralized Check-In | Specialty Clinic (Round Rock)

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well. Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones.

Essential Functions

• Assist with patient duties, including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones.
• Arrange follow‑up visits and referral appointments.
• Assist with patient registration by collecting and verifying insurance information.
• Verify patient demographics and enter changes into the computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into the computer utilizing appropriate codes.
• Generate daily payment reports and verify cash drawer against report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receive and direct phone calls; assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Education – H.S. Diploma/GED Equivalent
• Experience – Less than 1 Year of Experience