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Jobs · Oregon

Patient Services Specialist for Pulmonary in SW Beaverton (Registration)

The Oregon Clinic · Beaverton, OR · 3 wk ago
$19.59–$26.51/hrFull-time

About the Role

Join us at The Oregon Clinic as a full-time (Registration) Patient Services Specialist (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine West Clinic located in Southwest Beaverton. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy.

By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients receive the highest value care tailored to their needs. This is a phone-based role focused on excellent customer service and communication.

Responsibilities

  • Check in and out new/established patients.
  • Promote efficient physician scheduling and patient access by properly scheduling and rescheduling patients' appointments according to all office protocols and physician requests in an efficient and timely manner.
  • Obtain and complete insurance information.
  • Answer phones on a multi-line system.
  • Manage inbound referrals.
  • Update registration and EMR records as needed.
  • Perform additional administrative and support tasks as assigned.

Requirements

  • Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care experience is a plus.
  • Minimum of one (1) year of Electronic Medical Record (EMR) EPIC experience is required.
  • Previous experience in Surgery or other complex scheduling is preferred.
  • Prior experience with healthcare insurance and/or authorization is preferred.
  • Prior experience with insurance and referral processes is required.
  • Strong customer service skills and phone experience are strongly preferred.
  • Demonstrated ability to initiate, work independently, and effectively multitask.
  • Excellent attendance and work ethic.
  • Positive attitude and desire to be a team player.
  • Ability to communicate professionally and effectively with patients, physicians, and other team members.
  • Commitment to patient-focused care, privacy, and safety.

Pay

Hiring range, based on experience and credentials:

  • Level I: $19.59 - $26.51 per hour.
  • Level II: $21.55 - $29.16 per hour.
  • Level III: $23.71 - $32.07 per hour.

Schedule

This role is located at The Oregon Clinic Creekside Pavilion. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Portland or SW Washington. Typical work hours are Monday–Friday (8:00 am–4:30 pm).

Benefits

  • Healthcare: Employee is 100% covered for Medical, Dental, and Prescription Insurance.
  • Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
  • Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
  • Wellness Support: Robust wellness program and employee assistance services.
  • Commuter Benefits: 70% of Tri-Met transit pass covered.
  • Additional Perks: Employee discounts and optional benefits like Pet Insurance.

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