Patient Services Specialist for Broadway Medical in NE Portland

Job Details

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time (32 hours per week) Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Broadway Medical Clinic in Northeast Portland.

Responsibilities

• Responsible for checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Processing of incoming and outgoing referrals and electronic fax submissions.
• Updating registration and EMR records as needed.
• Managing multiple work queues (pre-registration, appointment requests, and referrals).
• Excellent communication with clinical teams to ensure patients are handled appropriately and in a timely manner.
• Other duties as assigned.

Qualifications

• Minimum of one (1) year of previous medical front office experience is required.
• Pediatrics, pediatrics behavioral health, internal medicine, dermatology, and/or adult behavioral health healthcare experience is a plus!
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
• Knowledge of medical terminology and office procedures.
• Familiarity with insurance requirements and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent phone skills and customer service skills.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Demonstrated ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Benefits

• Salary Hiring range, based on experience and credentials: Level I: $19.59 - $26.51 per hour.
  Level II: $21.55 - $29.16 per hour.
  Level III: $23.71 - $32.07 per hour.
• Workdays: This role is located at the Broadway Medical Clinic in Northeast Portland. Typical hours are 32 per week, Monday-Friday (8:00 am - 5:00 pm), with a weekday off TBD. A half-day commitment on Saturday (7:30 am - 12:30 pm) will be needed approximately once every two months.

About the Role

This role is located at the Broadway Medical Clinic in Northeast Portland. Typical hours are 32 per week, Monday-Friday (8:00 am - 5:00 pm), with a weekday off TBD. A half-day commitment on Saturday (7:30 am - 12:30 pm) will be needed approximately once every two months.

Pay

• Salary Hiring range, based on experience and credentials: Level I: $19.59 - $26.51 per hour.
  Level II: $21.55 - $29.16 per hour.
  Level III: $23.71 - $32.07 per hour.

Schedule

• Typical hours are 32 per week, Monday-Friday (8:00 am - 5:00 pm), with a weekday off TBD. A half-day commitment on Saturday (7:30 am - 12:30 pm) will be needed approximately once every two months.