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Patient Services Specialist - Atrium Health Steele Creek Internal Medicine FT Days

Atrium Health · Charlotte, NC · 1 mo ago
On-siteHealthcare$19.8–$29.7/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract: - Department 01220 GCMG MMG: Steele Creek - Internal Medicine (maybe not needed) - Status Full time - Benefits Eligible Yes - Hours Per Week 40 - Schedule Details/Additional Information Mon - Fri from 6:50am - 3:50pm or 8am - 5pm - Pay Range $19.80 - $29.70 - Essential Functions (list of duties) - Physical Requirements - Education, Experience And Certifications - Our Commitment to You (benefits description) - About Advocate Health (company description) - The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time. We need to produce sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. - About the role: Could be description of role: maybe the paragraph about Patient Service Specialist responsibilities? Or the "Essential Functions" list. Usually "About the role" is a brief overview. We have "Essential Functions" which are duties. Could map to Responsibilities. "About the role" could be a short paragraph summarizing the role: maybe the first sentence: "The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties." Also "It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time." That's generic but maybe we can include as about the role. - Responsibilities: The list of essential functions (duties). We'll put them as
  • . - Requirements: Education, Experience And Certifications: High School Diploma or GED required. Bilingual (Spanish) candidate preferred. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred. - Qualifications: maybe same as Requirements? But we can separate: Qualifications could be education/experience/certifications. But we already used Requirements for that. Could treat Requirements as "Education, Experience And Certifications". Qualifications could be "Physical Requirements"? Or maybe "Skills". Let's think. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content: - About the role: overview paragraph. - Responsibilities: essential functions list. - Requirements: maybe "Education, Experience And Certifications". - Qualifications: maybe "Physical Requirements"? But physical requirements are more like abilities. Could be considered Qualifications? Or maybe Skills: "Bilingual (Spanish) preferred", "Computer experience", "Customer relations experience", "Experience with Medical Records Software", "Front desk practice experience". Those are skills/experience. Better: Requirements: Education (HS diploma/GED), Computer experience required, Customer relations experience required. Qualifications: Bilingual (Spanish) preferred, Experience with Medical Records Software preferred, Front desk practice experience preferred. Skills: maybe "Critical thinking", "Interpersonal skills", "Ability to work cohesively", etc. Those are from essential functions. But we need to avoid duplication and filler. Let's extract specific content: Essential Functions (list): - Exemplify caring and compassionate customer service to create an excellent patient experience - Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations - Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision - Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience - Encourages patient utilization of front-end technology during the registration process - Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter - Assists billing functions accurately and/or directs to appropriate billing office - Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations - Monitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements: - Must be able to sit for long periods of time and work in a fast-paced office environment. - Should be able to bend and lift up to 10 lbs. Education, Experience And Certifications: - High School Diploma or GED require. - Bilingual (Spanish) candidate preferred. - Computer experience required. - Customer relations experience required. - Experience with Medical Records Software preferred. - Front desk practice experience preferred. Our Commitment to You (Benefits): - Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance - Benefits And More - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program - Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health (company description) - could be considered "About the role"? Actually it's about the company. Could be placed under "About the role" or maybe we could add a section "About the company" but not in list. Since only allowed headings are those, we could put company description under "About the role" as extra context. Pay: Pay Range $19.80 - $29.70. Schedule: Hours Per Week 40; Schedule Details/Additional Information Mon - Fri from 6:50am - 3:50pm or 8am - 5pm. Benefits: we have benefits description. Now we need to decide which sections to include. We must include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". We have specific content for Pay, Schedule, Benefits, Responsibilities, Requirements (education/experience), Qualifications (maybe bilingual preferred etc.), Skills (maybe critical thinking etc.), About the role (overview). We'll try to fill each. But we must not create thin sections with little content. However we have decent content for each. Let's map: - About the role: Provide a brief overview: maybe combine the first paragraph about Patient Service Specialist and company description? But we should not repeat job title. Could write: "The Patient Service Specialist provides exemplary customer service while executing front office administrative duties to ensure a world-class patient experience. Advocate Health is the third-largest nonprofit integrated health system in the United States, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations." That's specific. - Responsibilities: list of essential functions (the bullet list). We'll output as
    • . - Requirements: Education, Experience And Certifications (HS diploma/GED required, Computer experience required, Customer relations experience required). We'll list those as required items. - Qualifications: Preferred qualifications: Bilingual (Spanish) preferred, Experience with Medical Records Software preferred, Front desk practice experience preferred. - Skills: Skills from essential functions: caring and compassionate customer service, exemplary interpersonal skills, critical thinking, decisive judgment, ability to work cohesively on a team and independently, manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities, encourages front-end technology use, enters/maintains patient information, assists billing, proficiency of emergency codes and regulations, monitors inventory and stock medications. Could be many. We'll list them as bullet list. - Benefits: list of benefits from "Our Commitment to You": Paid Time Off programs, Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability), Flexible Spending Accounts, Family benefits (adoption assistance, paid parental leave), Defined contribution retirement plans with employer match, Educational Assistance Program. Also mention compensation base, premium pay, incentive pay, annual increases. We'll include those as bullet list. - Pay: Pay Range $19.80 - $29.70. - Schedule: Hours Per Week 40; Schedule Details: Mon - Fri from 6:50am - 3:50pm or 8am - 5pm. We must not include boilerplate like "Note: Eligibility for programs listed above may depend on your FTE or status..." That's maybe still substantive but it's a note. Could include as a

      note. We must not include duplicated lines. Ensure we preserve all substantive info. Now produce HTML fragment with headings

      for each section. We'll need to wrap each section's content in appropriate tags: after

      we can have

      for prose,

      • for lists. We must not include or . Let's craft. First, About the role:

        About the role

        The Patient Service Specialist provides exemplary customer service while executing front office administrative duties to ensure a world‑class patient experience. Advocate Health is the third‑largest nonprofit integrated health system in the United States, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations.

        Second, Responsibilities:

        Responsibilities

        • Exemplify caring and compassionate customer service to create an excellent patient experience
        • Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
        • Demonstrate critical thinking skills and decisive judgment in an often‑hectic environment, and work cohesively on a team and independently with minimal supervision
        • Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival and/or departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience
        • Encourage patient utilization of front‑end technology during the registration process
        • Enter and maintain confidential and accurate patient information, including patient insurance, billing, and payment information throughout the patient encounter
        • Assist billing functions accurately and/or direct to the appropriate billing office
        • Demonstrate proficiency of emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations
        • Monitor inventory and stock medications, narcotics, and emergency medications/equipment
        Third, Requirements:

        Requirements

        • High School Diploma or GED required
        • Computer experience required
        • Customer relations experience required
        Fourth, Qualifications:

        Qualifications

        • Bilingual (Spanish) preferred
        • Experience with Medical Records Software preferred
        • Front desk practice experience preferred
        Fifth, Skills:

        Skills

        • Caring and compassionate customer service
        • Exemplary interpersonal skills
        • Critical thinking and decisive judgment
        • Ability to work cohesively on a team and independently
        • Patient registration, insurance verification, scheduling, collection and cash receipting

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